Refund and Returns Policy

Refunds & Returns Policy – Kristal Voyage

Last Updated: January 1, 2025

At Kristal Voyage, we strive to provide seamless travel experiences. Our Refunds & Returns Policy outlines the terms under which you may request cancellations, refunds, or modifications for our services. By using our services, you agree to the terms stated below.

1. General Refund Policy

  • Refunds are subject to the policies of the airlines, hotels, car rental services, visa processing agencies, and other third-party providers.
  • Processing times and refund eligibility depend on the terms set by the service provider.
  • Certain bookings may be non-refundable or subject to cancellation fees.

2. Flight Ticket Refunds

  • Refundable Tickets: If eligible, refunds will be processed as per the airline’s cancellation policy.
  • Non-Refundable Tickets: No refunds will be issued unless allowed by the airline.
  • Cancellations Due to Airline Issues (delays, rescheduling, or cancellations): Refunds or rescheduling will be handled as per the airline’s policy.
  • No-show cases are non-refundable.

3. Hotel Booking Refunds

  • Refunds depend on the cancellation policy of the specific hotel.
  • Some hotels allow free cancellations up to a certain period, while others charge a fee or are non-refundable.
  • Last-minute cancellations may incur full charges.

4. Car Rental Refunds

  • Refunds depend on the rental agency’s terms and the time of cancellation.
  • Late cancellations or no-shows may result in partial or no refunds.
  • Any damages or violations of the rental agreement may lead to additional charges.

5. Visa Assistance & Travel Insurance Refunds

  • Visa processing fees are non-refundable once the application is submitted, regardless of the outcome.
  • Travel insurance fees are non-refundable after purchase, as policies are issued immediately.

6. Holiday Packages Refunds

  • Refunds depend on the package cancellation policy, which varies based on destinations, seasons, and service providers.
  • Partial refunds may be available if cancellation is made within the allowed time frame.
  • If the trip is canceled due to unforeseen circumstances (natural disasters, political unrest, etc.), we will assist in getting refunds where possible.

7. Processing Time for Refunds

  • Refunds may take 7 to 30 business days, depending on the service provider’s policy and payment method.
  • Refunds will be processed using the original payment method.

8. How to Request a Refund

To request a refund, contact us via:

📧 Email: sales@kristalvoyage.com
📞 Call/WhatsApp: +224 628954019 | +224 624809272

Provide the following details:

  • Full name
  • Booking reference number
  • Reason for cancellation
  • Supporting documents (if applicable)

9. Modifications & Rescheduling

  • Some bookings can be modified instead of canceled.
  • Fees may apply depending on the airline, hotel, or service provider.

10. Contact Us for Assistance

📍 Address: Dixinn Terrasse Face Station Total, Commune De Dixinn, Conakry, Guinea
📞 Call/WhatsApp: +224 628954019 | +224 624809272 | +224 626245151
📧 Email: sales@kristalvoyage.com
🌐 Website: www.kristalvoyage.com

📢 By booking with us, you agree to our Refunds & Returns Policy. If you have any concerns, feel free to contact us! 🌍✈️