Terms & Conditions – Kristal Voyage

Welcome to Kristal Voyage! By using our website www.kristalvoyage.com and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any bookings or using our services.

1. General Terms

Kristal Voyage provides travel-related services, including flight booking, hotel reservations, car rentals, visa assistance, travel insurance, and holiday packages.
By using our services, you acknowledge that you are legally eligible to enter into a binding agreement.
We reserve the right to update or modify these terms at any time without prior notice.

2. Booking & Payments

All bookings must be made through our official website, email, or direct contact with our travel consultants.
Prices are subject to change based on availability and demand at the time of booking.
Full or partial payment may be required at the time of booking, depending on the service.
We accept various payment methods, including bank transfers, credit/debit cards, and digital payments.

3. Cancellation & Refund Policy

Flight Tickets: Refunds and cancellations depend on the airline’s policies. Some tickets may be non-refundable.
Hotel Reservations: Cancellation policies vary by hotel. Refund eligibility is subject to the hotel’s terms.
Car Rentals & Holiday Packages: Cancellations may be subject to penalties or non-refundable deposits.
Visa Assistance & Travel Insurance: Fees for visa processing and travel insurance are non-refundable once submitted.
Processing times for refunds vary and may take up to 30 days depending on the service provider’s policy.

4. Visa Assistance

Kristal Voyage provides visa application assistance but does not guarantee visa approval.
Visa approvals are subject to the discretion of the respective embassy or consulate.
Applicants are responsible for providing accurate documents and information for visa processing.

5. Travel Insurance

Travel insurance policies are subject to the terms and conditions of the respective insurance provider.
Kristal Voyage is not responsible for any claims, disputes, or rejections by the insurance provider.

6. Responsibilities & Liabilities

Kristal Voyage acts as an intermediary between customers and airlines, hotels, car rental companies, and other service providers.
We are not responsible for flight delays, cancellations, loss of baggage, accidents, or unforeseen circumstances beyond our control.
Customers are advised to check their travel documents (passports, visas, etc.) before traveling.

7. User Conduct

Users agree not to misuse our website or engage in fraudulent activities.
Any attempt to interfere with our website’s functionality or access unauthorized information is strictly prohibited.

8. Privacy Policy

We respect your privacy and protect your personal data as per our [Privacy Policy].
Personal information provided for bookings is kept confidential and shared only with relevant service providers.

9. Governing Law

These Terms & Conditions are governed by the laws of Guinea.
Any disputes shall be resolved through negotiation or legal proceedings in Conakry, Guinea.

10. Contact Us

📍 Address: Dixinn Terrasse Face Station Total, Commune De Dixinn, Conakry, Guinea
📞 Call/WhatsApp: +224 628954019 | +224 624809272 |
📧 Email: sales@kristalvoyage.com
🌐 Website: www.kristalvoyage.com

📢 By using our services, you agree to these Terms & Conditions. If you have any questions, feel free to contact us! ✈️🌍